Membership
Consumer FAQ's
1- What is an AngelStar Hospitality Alliance Visa Membership Card?
2- How does the Membership Card work?
3- How long can a Membership Card be used?
4- How long does it take to process and receive my Membership Card orders?
5- What type of payments do you accept for Membership Card orders?
6- Is a Membership Card reloadable?
7- How much value can be put on a Membership Card?
8- Are the cards sent to me or directly to the recipients?
9- Can you ship the cards to a location outside of the United States?
10- What if there are still funds available when a Membership Card expires?
11- What if I have extra cards that I ordered and want a refund?
12- What if there are questions about a Membership Card balance or transaction?
13- What if a Membership Card is ever lost or stolen?
14- Can a purchase be made for more than the amount remaining on the card?
1- What is an AngelStar Hospitality Alliance Visa Membership Card?
The AngelStar Hospitality Alliance Visa Membership Card is a prepaid card that can be used at any merchant who accepts Visa debit cards. It carries a fixed cash amount that can be used at millions of locations - in stores, restaurants, over the phone or even online.
2- How does the Membership Card work?
A Visa Membership Card can be used just like a regular Visa Card. Every time the card is used, the purchase amount is deducted from the available balance until that balance reaches zero. Once the entire Membership amount has been spent, the Membership Card can no longer be used as a method of payment. The card can be kept as a keepsake or be destroyed and discarded. (Note: The AngelStar Hospitality Alliance Visa Membership Card cannot be used to obtain cash from ATM.)
3- How long can a Membership Card be used?
Purchases can be made up to two years after the card issue date. However, a monthly maintenance fee of $2.50 will be assessed on the card balance beginning in the seventh month after the card issue date, and will continue until the remaining value is depleted or until the expiration of the card.
4- How long does it take to process and receive my Membership Card order?
After we receive payment, the Membership Cards can be delivered within 5 to 10 business days. If you decided to have it delivered to your hotel here in Santa Fe, we will process and deliver it in time for your arrival, usually 5-10 business days. We have a limited number of prepaid $50 membership cards for immediate delivery should you decide to join while here on holiday.
5- What type of payments do you accept for AngelStar Hospitality Alliance Visa Membership Card orders?
Visa or MasterCard credit or debit cards are accepted.
Will I need to make a minimum order of cards?
No. We can issue Membership Cards of any quantity. There is no minimum requirement or balance that you will need to maintain other than the initial $50 deposit.
6- Is an AngelStar Hospitality Alliance Visa Membership Card reloadable?
No, AngelStar Hospitality Alliance Visa Membership Cards are non-reloadable.
7- How much value can be put on an AngelStar Hospitality Alliance Visa Membership Card?
For small orders, card values range from $50 to $750. For larger orders, we can accommodate card values ranging from $750 to $10,000. On cards that have a value greater than $1,000 we do require a valid recipient name, address and phone number.
8- Are the cards sent to me directly?
We can either send the cards to one location or directly to the individual hotel where you are staying.
9- Can you ship the cards to a location outside of the United States?
No, we will not ship cards to any location outside of the United States. Our Visa Membership Cards are intended for use within the United States.
10- What if there are still funds available when a Membership Card expires?
We encourage cardholders to use the entire Membership amount before the card expires. Any balance remaining will be returned less a $15 closure fee (or the remaining balance if it is less than $15) deducted from the card balance. Funds will be distributed by check within 10 to 12 weeks. Your initial membership fee will show up your Visa or Mastercard statement as: SportsGroup Partners, LLC.
11- What if I have extra cards that I ordered and want a refund?
If you have cards that you would like to return, we can unload the value from those cards and send you a check, from SportsGroup Partners, LLC, for the value of those cards less a $15 processing fee per card. The initial service and shipping fee is non-refundable.
12- What if there are questions about a Membership Card balance or transaction?
It's easy to keep track of what's left on a Membership Card. Recipients can visit our vendor's Web site at https://www.smartonegiftcard.com, to view balance or transaction history. Or, the Customer Service Department can be contacted 24 hours a day, seven days a week at 1-888-318-1680.
13- What if a Membership Card is ever lost or stolen?
The card can be canceled and replaced by simply calling the Customer Service Center at 1-888-318-1680, 24 hours a day, seven days a week. As long as the lost or stolen card is reported immediately, the recipient may not be responsible for any unauthorized charges. After the card has been canceled, we will send a replacement card with the remaining balance, minus a $5 reissue fee that will be deducted from the card balance.
14- Can a purchase be made for more than the amount remaining on the card?
Yes, the recipient will just need to pay the difference between the purchase price and the remaining value on a AngelStar Hospitality Alliance Visa Membership Card with cash, check, credit card or debit card. It's important for the recipient to know their remaining balance, as some merchants may not have the ability to check the available balance on a Membership Card. Also, some merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. For example, many restaurants automatically authorize a Membership Card transaction for up to 20% above the purchase price to cover potential tips. The recipient will need to add this additional percentage amount to the total transaction amount when trying to use their Membership Card otherwise they may accidentally be authorizing a total purchase above their Membership Card balance. Use of the card at automated fuel dispensers requires a minimum balance of $30, but only the actual amount spent will be deducted from the card.
